Welcome Homecare has earned the 2018 SHPBestTM “Superior Performer” Patient Satisfaction Award
Jacksonville, FL, 6/18/2019 – Welcome Homecare has been recognized by Strategic Healthcare Programs (SHP) as a “Superior Performer” for achieving an overall patient satisfaction score that ranked in the top 20% of all eligible SHP clients for the 2018 calendar year.
The annual SHPBest™ award program was created to acknowledge home health agencies that consistently provide high quality service to their patients. The 2018 award recipients were determined by reviewing and ranking the overall satisfaction score for more than 2,500 home health providers. With the largest HHCAHPS benchmark in the nation, SHP is in a unique position to identify and recognize organizations that have made patient satisfaction a priority and have been rewarded for their efforts with high marks on the HHCAHPS survey.
“SHP is proud to present the SHPBest awards to our top-performing customers. We commend these organizations for their continuous focus on delivering the highest quality of care to their patients”, said Rob Paulsson, President of SHP.
Welcome Homecare has serviced Jacksonville residents, physicians and assisted living facilities for over 30 years, as one of the original Home Healthcare providers in the city. From being the first agency to go all in on silver coated foley catheters to bringing the first tele-health monitoring devices into the homes of Jacksonville patients, Welcome Homecare has a history of leading the industry with cutting-edge technologies, spearheading the charge to improve the quality of home health in the greater Northeast Florida and beyond. This along with Welcome Homecare’s dedication to 5-Star service for their patients has made the agency an icon of the community and their standard the standard in Patient Care.
“As a locally owned and operated family business, we are so proud of our nurses and clinical staff for their unwavering dedication to serving our patients with integrity and love. Plenty of agency’s have mottos, but few actually practice what they preach. We owe this great honor to our team, who have consistently put their heart into home care and shown the city that, when it comes to our patients, we aren’t almost family – we are family. We look forward to many more years of providing 5-star service to the community in Jacksonville, Orange Park, Fernandina, St. Augustine and Macclenny”, said Dwight Cenac II, Director of Marketing for WHC.
Read more about the SHPBest awards program, including methodology and award recipient lists at https://www.shpdata.com/home-health/shpbest-hhcahps.
About Welcome Homecare
Welcome Homecare is Jacksonville’s longest-running premiere home healthcare agency, with the only Medicare-backed 5-Star Patient Satisfaction record of over 300 patient surveys. For over 25 years, Welcome Homecare has serviced the greater Jacksonville area as well as Fernandina, Macclenny, Green Cove Springs, St. Augustine and Orange Park. Welcome Homecare offers a variety of home healthcare services to bring the highest quality care to patients’ homes including skilled nursing, physical therapy, occupational therapy, speech therapy and telemonitoring.
About Strategic Healthcare Programs (SHP)
Strategic Healthcare Programs (SHP) is a leader in data analytics and benchmarking that drive daily clinical and operational decisions. Our solutions bring real-time data to post-acute providers, hospitals, and ACOs to better coordinate quality care and improve patient outcomes. Since 1996, SHP has helped more than 7,000 organizations nationwide raise the bar for healthcare performance.